How this works
This overview summarizes system-wide performance over the selected date range.
- Metrics are computed per lead exposure to avoid chatty leads skewing results.
- Reply/negative rates are based on replies within the reply window.
- Charts show trends; drill into templates for details.
Limits
No external benchmarks · Call outcomes may lag data ingestion
What to do next
Review the Template Scorecard to identify top opportunities.
Executive Summary
A fast readout of SMS performance and where attention is required.
Executive takeaway: A small number of templates drive most friction—fix the highest-friction template first.
Three questions this page answers:
- Is our messaging working?
- Where are we losing leads?
- What should we fix first?
Current State (Last Selected Period)
Reply rate
0.0%
Percent of exposed leads who replied
Negative reaction rate
0.0%
Percent of exposed leads with complaints/opt-outs
Templates needing attention
0
Templates flagged for improvement
What Stands Out
A small number of templates drive most friction.
No templates meet the exposure threshold yet.
Decision Overview
Each SMS template is evaluated using three signals: engagement, friction, and outcomes.
Rather than scoring individual messages in isolation, the system groups templates into behavioral clusters based on how recipients consistently respond over time.
Each cluster is assigned a verdict so the system reasons about patterns—not isolated events.
Verdict definitions
Keep — Patterns within expected performance ranges.
Improve — Recoverable issues where targeted changes should help.
Rewrite — Structural problems in intent/framing with consistent underperformance.
Improve — Recoverable issues where targeted changes should help.
Rewrite — Structural problems in intent/framing with consistent underperformance.
No verdict data for this range.
Where to Go Next
- Review the Action Queue to see concrete recommendations
- Use Template Scorecard to compare performance across messages
- Explore Friction Drivers to understand why leads disengage